Frequently Asked Questions

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MyPortal360 is a mobile app that allows you to receive and share information with your support provider and work towards improving your life

MyPortal360 works on an invite-only basis and can only be accessed if you have received an invite by email

MyPortal360 web is a browser-based application. You can access it from your desktop or laptop 

https://myportal360.ecdesk.org/login

Your login details are your email address and the password that you created when you accepted your invitation to join MyPortal360

You can create a new password by clicking ‘Reset Password?’ from the login page 

You can create a new password by clicking ‘Reset Password?’ from the login page 

The MyPortal360 app can be found in the Google Play Store. You can also find the app by going to the Download MyPortal360 page

The MyPortal360 app requires Android 4.1 and up

Yes! The app is encrypted, and no personal information is stored on your device. Please remember that mobiles will ask if you wish to save your login details for installed apps. If you choose to do this, anybody with access to your mobile will be able to access the app 

No. MyPortal360 can be downloaded and installed completely free of charge 

You can create a new password by clicking ‘Reset Password?’ from the login page 

The MyPortal360 app can be found in the App Store. You can also find the app by going to the Download MyPortal360 page

The MyPortal360 app requires Android iOS 10.0 or later 

Yes! The app is encrypted, and no personal information is stored on your device. Please remember that mobiles will ask if you wish to save your login details for installed apps. If you choose to do this, anybody with access to your mobile will be able to access the app

No. MyPortal360 can be downloaded and installed completely free of charge 

The MyPortal360 app works in the same way as MyPortal360 web. You can login to your account and communicate with your key worker wherever you are 

The MyPortal360 app works on iPhone, iPad and iPod touch so long as you are running iOS 10.0 or later